Open Pantry
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Open Pantry
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ROUTES & LIVE ETAs

Routes & Live ETAs: Delivery Runs Built From Your Orders

Open Pantry builds optimised delivery runs directly from the day’s orders — no re-keying into a separate routing tool — gives your drivers an app with their run and stops, and shows customers a live “on its way, arriving ~7:40am” ETA in the same app they ordered from. Orders, warehouse and delivery are one connected flow.

  • Runs generated from the orders already in the system — not a spreadsheet
  • Driver app with run sheets, stop order and delivery updates
  • Customers see live ETAs in your ordering app — fewer “where’s my delivery?” calls
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★★★★★  Trusted by 600+ suppliers across Australia

Open Pantry delivery run showing an optimised route, the driver’s live location and an arrival-time window the customer can see
Recommended by:M&J ChickensFood & Drink BusinessFoodService REPGoogle ★★★★★
Built for food & beverage wholesalersMeatSeafoodProduceDairySmallgoodsBakeryBeverages

The morning run is planned on a whiteboard

Routes worked out by memory and Google Maps, re-planned from scratch when one order changes

Drivers on paper run sheets, phoning in problems

Customers ringing all morning asking where their delivery is

No connection between what was packed and what’s on the truck

From Packed Orders to Delivered, in One Flow

1

Orders become runs

The day’s packed orders are grouped into delivery runs; stops sequenced for an efficient route.

2

Assign drivers

Each driver gets their run in the app: stops in order, what’s being delivered to whom.

3

Drive with live status

As the run progresses, each delivery is updated in real time.

4

Customers watch it arrive

Venues see “On its way · arriving ~7:40am” in their ordering app, updating live. No phone calls needed.

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Runs from real orders

Because routing lives in the same platform as ordering and pick & pack, runs are built from actual packed orders — a late order change updates the run, not a printout.

Open Pantry delivery run board building sequenced stops from the day’s packed orders

The driver app

Drivers get a clean, scoped app: their run, their stops, in order. No warehouse screens, no admin clutter — just today’s deliveries.

The Open Pantry driver app showing today’s run with stops in sequence and what’s delivered to whom

Live ETAs where customers already look

The ETA shows in the customer’s own ordering experience — the same app they ordered in — updating as the driver progresses. “Where’s my delivery?” answers itself.

A customer’s Open Pantry order showing a live “on its way, arriving ~7:40am” delivery ETA

Zones, days and freight rules

Delivery zones, delivery days and freight rules per customer keep runs sensible and delivery charges consistent — set once, enforced everywhere from checkout to run.

Open Pantry delivery zones, delivery days and freight rules set per customer and enforced from checkout to run
More product lines purchased
24%
Your always-on branded store and app put your full range in front of customers, so baskets grow.
Less order-processing cost
95%
AI order capture and auto-invoicing remove the manual keying between order and books.
Fewer picking errors
80%
Tablet pick & pack with FEFO lot and expiry tracking catches shorts and wrong items before they ship.

Real gains suppliers report after moving ordering, fulfilment and invoicing onto Open Pantry.

Delivery Connects Fulfilment to Invoicing

M&J Chickens

Trusted by M&J Chickens

M&J Chickens use Open Pantry to move ordering out of calls and messages and into one digital workflow — giving customers a smooth ordering experience and giving the team fewer errors and less admin.

Alex Ortiz — Head of Sales

“With Open Pantry, we launched our own fully branded ordering app — it’s helped us protect our customer base, move to digital ordering, and deliver a much better experience to our venues.”

Alex Ortiz — Head of Sales
Alex Ortiz — Head of Sales
M&J Chickens
Get a DemoSee how their setup works →

Standalone routing tools don’t know your orders

Dedicated route software optimises well — after you’ve exported, imported and re-keyed the day’s orders into it, and it still can’t tell your customer anything inside your ordering experience. Routing that lives with your orders skips the export dance entirely: packed orders become runs, changes flow through, and the ETA appears where your customer already is.

Exporting and re-keying orders into a separate routing tool versus Open Pantry routing built into the same ordering platform

Questions Suppliers Ask About Routes & Live ETAs

How does route planning work — do I re-enter my orders somewhere?＋
No. Delivery runs are built from the day’s orders already in Open Pantry — the same orders that were picked and packed. You group them into runs with sequenced stops and assign drivers. When an order changes, the run reflects it, because it’s one system, not an export.
What does the driver see?＋
Drivers get their own scoped app showing their run: stops in sequence, the customer, and what’s being delivered. It’s deliberately simple — a digital run sheet, not a warehouse console.
Can my customers see a live ETA?＋
Yes. While a delivery is out, the customer sees “On its way · arriving ~[time]” in their order view, updating live as the run progresses. It’s in the same app they ordered from — no separate tracking links to manage.
Does this reduce “where’s my delivery?” calls?＋
That’s the main effect suppliers notice. When venues can see the ETA themselves, the morning phone traffic drops — and your team stops relaying messages between kitchens and drivers.
Can I set delivery zones, days and cut-offs per customer?＋
Yes. Delivery days, cut-off times, zones and freight rules are set per customer or area, and they’re enforced from the moment the customer orders — so runs stay geographically sane by construction.
How are delivery/freight charges handled?＋
Freight rules apply automatically based on your settings, and they stay consistent from checkout through to the invoice — including when an admin edits a delivery.
What happens when an order changes after the run is planned?＋
The run updates. Because ordering, packing and delivery share one system, a short-picked line or a cancelled order flows through to the run and the customer’s paperwork without anyone re-planning from scratch.
Can I run recurring weekly routes with the same venues?＋
Yes — wholesale delivery is rhythmic, and the platform is built around delivery days and standing orders, so your Tuesday run looks like your Tuesday run.
How many stops and drivers can it handle?＋
Runs scale with your fleet — multiple drivers, each with their own run, managed from one screen. Suppliers running multi-van operations use it daily.
Do I still need a separate routing or proof-of-delivery tool?＋
Most suppliers don’t. Runs, driver app and live ETAs are built in; if you have an existing tool you love, orders can still flow around it — but the point of one platform is not needing the integration at all.
Does the driver need special hardware?＋
No — the driver app runs on a normal smartphone.
What does delivery management cost?＋
Advanced delivery options and delivery navigation are part of the Pro plan — see our pricing page.

Works Even Better With

Digital Pick & Pack

Orders come off picking sequenced for the run, so trucks load last-stop-first.

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Auto-Invoicing & Payments

Delivered orders flow straight to invoicing — dispatched today, billed today.

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Branded Store & App

The live ETA shows in your own branded app, right where the customer ordered.

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Turn Today’s Orders Into Today’s Runs.

Join 600+ Australian suppliers running their ordering, fulfilment and invoicing on Open Pantry.

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